How to Place an Order with Us: Complete B2B Buyer Guide

When sourcing art supplies such as paints/brushes/easels/canvas,  efficiency and clarity in the ordering process are key. Below is a step-by-step order process overview to help you place your order with confidence.

STEP 1: Submit Inquiry

If you make your inquiry list, that will be better for seller to check it. And if the list is Excel document, the seller will think about that you are a professional buyer and will focus on your inquiry.

Includes:product name/picture/package/quantity/delivery time/other customization requirements

STEP 2: Confirm Specifications & Get Quotation

Then we will confirm some other details with you, the more specific the quotation requirements are, the more detailed the price will be.

About quotation, we want to introduce the terms of trade, that is what we regularly ask: What price do you need?

1. EXW Jiangsu(Seller Warehouse Address) – Buyer arranges pickup and shipping.

2. FOB Shanghai（Export Sea Port In China) – Buyer pays ocean freight and insurance.

3. CIF Hamburg(Import Sea Port) – Seller covers sea freight and insurance.

4. DDP Los Angeles (Buyer Warehouse Address) – Buyer just receives goods.

EXW and FOB were terms of trade we common used, because mainly customers has their owner agent. If you don’t have agent to deal with clearance fairs, don’t worry about it and we suggest that you can ask the supplier for DDP price, all costs will be included.

STEP 3: Sample Approval

We provide samples based on your requested colors, sizes, and packaging. In order to make sure the product is the same as you are looking for, you can ask the seller to make samples and send pre-production samples to confirm it. Generally, seller will charge the freight fee or sample fee.

If the factory asked for samples and you have some samples on hand, you can send them samples and ask them to make samples.

If you won’t send samples to therm you can provide the sizes and details to them.

Please note that confirm pre-production sample is necessary！！！

Buyer approves samples (by photo confirmation, or send samples by express).

After approval, we proceed to mass production.

STEP 4: Sign Purchase Invoice & Pay Deposit

Buyer issues a formal PO, we confirm and issue a Proforma Invoice.

After everything is confirmed, you can ask the seller to make PI for you please check it carefully.

About the terms of payment, we have 3 methods:

1. 100% T/T payment.

2. 30% deposit and 70% balanced before shipment.

3. 50% deposit and 50% balanced before shipment.

STEP 5: Production & Quality Inspection

To check the items whether the same as pre-production sample and insure the quality of bulk goods. We can share production progress photos/videos if you need it.

Production lead time: 25–55 days (depending on product type and quantity). Third-party inspections or self-inspection can be arranged.

STEP 6: Pay Balance & Packing & Shipment

Buyer pays the balance before shipment. Goods are packed according to agreed packaging requirements (individual packs/sets/outer cartons).

We arrange sea/air/express shipment and issue Bill of Lading or Airway Bill. It depends on which terms of trade you ultimately choose.

STEP 7: Receive Goods & After-Sales

Buyer inspects quantity and quality against PI upon receipt.

We offer after-sales support: If there are quality issues, please contact us in time and replacement or refund can be arranged.